The retail path to purchase is undergoing a massive transformation. AI shopping agents are already live, and they are fundamentally changing how customers discover, compare, and buy products. Instead of manually browsing and navigating a checkout page, shoppers might increasingly use AI agents to narrow down options and even complete purchases on their behalf. To help NetSuite users stay ahead of this shift, PayPack is thrilled to partner with Stripe using our Agentic Commerce Suite integration, which allows merchants to seamlessly open their catalogs and inventory to agentic purchases.
The Progression and Research Behind Agentic Commerce
The transition to agent-driven purchasing is moving rapidly, and the retail industry is taking notice:
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In a Stripe-commissioned Visa survey of 100 senior-level retail executives, 90% expect agentic commerce to become mainstream in their industry within five years.
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For businesses generating over 50% of their revenue from online and digital channels, 74% predict this shift will become mainstream in just two years.
Importantly, adapting to this new buying behavior doesn’t mean ripping out your current infrastructure. Agentic commerce operates as a new channel, not an entirely new tech stack. In most standard configurations, the retailer remains the merchant of record and retains full control over fulfillment, customer service, and the post-purchase experience. The Agentic Commerce Suite simply adds a structured layer to your existing ecommerce stack so your inventory becomes discoverable to agents.
Three Models for Retail Participation
As this ecosystem evolves, there are three primary ways retailers can engage with agentic commerce:
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Sell via third-party agents: Make your products accessible to external AI platforms, such as Gemini and ChatGPT, so they can recommend and purchase items on a customer’s behalf.
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Host your own agent on your website: Deploy an AI assistant directly on your site that can guide shoppers through the buying process and close sales within the chat.
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Sell to agents without a human in the loop: Make your products available to headless agents that are preauthorized to buy within defined limits, utilizing the Machine Payments Protocol (MPP) to accept programmatic purchases.
The Technical Foundation
To participate in this growing ecosystem, your underlying data needs to be accessible to AI. The basic technical foundation includes:
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An
agents.txtorllms.txtfile, which tells AI systems who you are, what you sell, and the rules of engagement for interacting with your site. -
A structured product feed that provides product names, prices, inventory, and variants in a clean, machine-readable format.
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An API endpoint that gives agents a way to query your catalog in real time, confirm product availability, and initiate the checkout process.
How PayPack Empowers NetSuite Merchants
Connecting a complex NetSuite environment to these new AI shopping interfaces can seem daunting, but PayPack bridges that gap.
We provide a seamless Agentic Commerce Suite integration with Stripe that empowers NetSuite users and merchants to easily enable their inventory and catalog for agentic purchases. Instead of manually restructuring your data for various AI models, our integration does the heavy lifting to ensure your NetSuite products are discoverable.
Furthermore, by integrating directly with Stripe’s ecosystem, PayPack ensures that your agentic transactions are secure. Your business will be able to accept payments safely using Shared Payment Tokens (SPTs), which grant agents scoped, time-bound payment access without exposing underlying credentials. You will also benefit from Stripe Radar, which utilizes an AI bot score to distinguish legitimate agent-driven purchases from malicious bot activity, protecting you from emerging AI-initiated fraud patterns without hurting conversion.
The future of retail is agentic. Contact PayPack today to learn how our Stripe integration can turn your NetSuite catalog into a powerful, agent-ready revenue channel.